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| Home > News > 2005 News |
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St. John’s Clinic places number one in
the nation in patient satisfaction
Feb. 14, 2005
St. John's Clinic patient satisfaction scores are the highest in the nation
among large clinics evaluated by Press Ganey. The South Bend, IN research
company is the health care industry's leading independent vendor of satisfaction
measurement and improvement services, evaluating more than 8 million patient
satisfaction surveys each year. The scores were calculated through surveys
mailed to patients and returned directly to Press Ganey for scoring.
“When a patient comes to St. John’s Clinic or any St. John’s facility, they’re
assured we have the highest quality. St. John’s Clinic physicians take care of
more than 1.4 million patient visits a year and these patients deserve the
highest quality health care delivered in a highly compassionate and
patient-centered environment. We at St. John’s Clinic strive to do that
everyday. We are very pleased our patients are telling us through the surveys
that we are number one in the nation in doing just that,” says Donn Sorensen,
St. John’s Clinic Vice President / Chief Operating Officer. “Patient
satisfaction and service at St. John's Clinic is a quality initiative.”
St. John’s Clinic is compared with 10,848 physicians in 51 clinics in their peer
group of organizations with more than 100 providers. Included in that group are
other prestigious physician clinics such as Drake University Health System, Yale
Medical Group, Robert Wood Johnson Medical Group and Georgetown University.
For media information, contact St. John’s Media Relations at 417-820-2426.
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