How do I get information about St. John’s physicians?
St. John’s Call Center is available 24 hours a day to assist you in learning more about St. John’s physicians. You can reach a Call Center operator by calling a dedicated phone line for CIGNA members at 417-8085 or 877-820-8085. Our Web site also has extensive information about physicians and services..

When does St. John's become a participating provider for CIGNA?
St. John's becomes a participating CIGNA provider effective July 15, 2008.

Why can I not find St. John's providers listed on the CIGNA website?
CIGNA is diligently working to get all of the St. John's providers loaded into their system and onto their website to be available for viewing by July 15, 2008.  Because the agreement between St. John's and CIGNA does not start until July 15, 2008 you may not see St. John's providers listed until that date. 

How do I select a St. John’s primary care physician who is accepting new patients?General information on all St. John’s Clinic physicians can be found on St. John's Web site. To find a St. John's primary care provider (family medicine, internal medicine and pediatrics) who is taking new patients, contact the Call Center by calling a dedicated phone line for CIGNA members at 417-8085 or 877-820-8085. 

I am unfamiliar with St. John's, what kinds of services are offered and where are you located?
St. John’s is a Springfield, Mo.-based integrated health system, serving the residents of southwest Missouri and northern Arkansas since 1891. As an integrated system, St. John's is comprised of St. John's Hospital in Springfield, five regional hospitals in Lebanon, Aurora, Cassville, Mountain View, and Berryville, Ark.; St. John's Clinic, a 470-physician clinic with 70 locations throughout the region; and St. John's Health Plans, the largest managed care provider in the region. Click here for a service area map.

I am currently under treatment from a provider that will no longer be participating with CIGNA. Do I need to find a St. John's physician?
You should have received a letter from CIGNA explaining their policy on transitioning care to another provider.  CIGNA has provided the information below, but it is always best to contact CIGNA directly to discuss your specific situation.

Per CIGNA from the letter sent to members,
"If you are undergoing a course of treatment, it may be possible for you to continue to receive care from your current physician for a specified time, usually up to 90 days.  This time period may be extended if required by state law.  Some examples of acute conditions that may qualify for continuing care include:  recent major surgeries within the last 6-8 weeks; transplant candidacy; radiation of chemotherapy treatment for cancer; pregnancy in the 2nd or 3rd trimester.  Other conditions may also be eligible for continuing care under state law.  To receive authorization for continuing care, your physician must submit a Continuity of Care Request Form within 15 business days of receipt of this letter (unless state law differs) to CIGNA HealthCare for approval.  Go online to www.cigna.com to print out a continuity of Care Request Form for your doctor to complete or call us at the toll-free number on your CIGNA HealthCare ID card to obtain a copy of the form.  Upon review of this request, CIGNA HealthCare will notify you in writing of its decision."

I need a copy of my current medical records sent to my new St. John’s physician. How do I do that?
Contact your current physician to request a transfer of medical records. This process will likely include completing a form prior to the transfer. Be ready to include your St. John’s physician’s name and address. You can find that information on stjohns.com by clicking here.